Value added tax (VAT) and customs
Prices on the Website include value added tax of 25%. VAT is not payable on orders where the delivery is made to a country that is not an EU Member State. There may be customs costs depending on the legislation in the country to which the order is delivered. Any charges for VAT and customs duties are paid by the customer. Unfortunately, Svenskt Tenn is unable to inform the customer of these charges and the administration concerning the import of the products and the payment of VAT and customs duties is the customer’s own responsibility.
Freight
The prices given are excluding freight. Freight costs are additional and have to be paid by the customer. You will be informed of the freight cost when you make your order.
Payment
For orders made through the Website you can, among other things, choose bank, credit card or invoice payment. All payments by invoice are made via Klarna, and for questions regarding an invoice, you contact Klarna directly.
When making a purchase through your bank or by credit card, Adyen B.V. manage all transactions, which are done with secure encryption and according to strict bank norms. Your card details are sent directly to the bank and cannot be read or retrieved by anyone other than your bank. We also practice the use of 3D Secure for validation of certain credit cards.
Svenskt Tenn does not charge any extra fees for card payments. When paying by credit or with debit card, our terms take effect as soon as the card transaction has been approved.
When you order through customer service, you pay by payment in advance to our bank account. For security reasons, we do not accept card or invoice payments for orders made through customer service.
Security
We always offer you a secure payment method. We cooperate with Docdata Payments, which meets the PCI DSS requirements. All card details and your personal data are encrypted, which means that only authorised persons can access the information.
Reservation
Because some products are custom-made or not kept in stock and may have been discontinued or it is no longer possible for Svenskt Tenn is no longer able to deliver them for some other reason, orders are not binding on Svenskt Tenn until Svenskt Tenn has sent an order confirmation to the customer.
We reserve the right to change prices in the event of circumstances outside the control of Svenskt Tenn, such as exchange rate changes, higher purchase or manufacturing prices or higher VAT. We also reserve the right to cancel orders when the product is obviously incorrectly priced.