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To book a personal visit outside of opening hours please contact info@svenskttenn.se
Svenskt Tenn AB uses cookies. a cookie is a small file of text that is stored on your computer and contains information that is used to improve the website for you.
Cookies are used both for making the website work correctly and for avoidance of giving repeated information and in order to facilitate log on to various services.
There are two types of cookies: A permanent cookie is stored as a file on your computer to adapt the website according to your wishes, preferences and interests, or to identify if you have previously visited the site. Session cookies are sent between your computer and the server while you visit the website and they disappear when you close your web browser.
Svenskt Tenn’s website uses both permanent cookies and session cookies. The permanent cookies are used so you won’t repeatedly receive certain information and the session cookies are used so you can log on to various services.
You cannot opt out from cookies that are necessary for the website to work. However, you can choose whether to accept cookies designed to improve the user experience for the website. That is, cookies that are used to customize the site according to your wishes, choices and interests, and remember that you've visited the page before or meant for avoidance of giving repeated information. You can later change your cookie settings by changing settings in your web browser so that cookies are not accepted.
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How does the home delivery work?
When purchasing items from Svenskt Tenn's webshop, you can choose to have your order delivered to you at home with UPS or Budbee. BankID is required for delivery with Budbee. Please contact info@svenskttenn.se if you have any questions.
Can I choose where to pick up my order?
Yes, you can choose delivery point before you make the final payment.
How long will it take before my order arrives to Svenskt Tenn on Strandvägen 5 if I have chosen in store pick-up?
If you place your order before 12:00 pm, it will be available for pick-up in the store the next business day after 10:00 am. You will receive a notification when your order is available in the store. Remember to bring valid identification.
Can someone else pick up my items if I chose "Collect in store"?
Any person who collects your package needs to be able to show the identification of the recipient of the order.
What is the expected delivery time when I shop online?
The delivery time is usually one – three workdays when the product is delivered in Sweden and you have provided us with your cell phone number. If you haven´t provided us with your cell phone number delivery might take up to two days longer.
Can I order delivery to a different name or address?
Yes, with the exception of invoice customers when products only can be shipped to your registered address.
What happens to products not collected?
We cannot be held responsible for products not collected within a reasonable timeframe. If the product is not collected and instead returned to us, it is returned at your risk. We are not responsible for the product after it has been returned to us. Hence it is important that you collect your product even if you have changed your mind. We charge a fee, corresponding to our costs for freight, return freight and handling, in case the parcel is not collected.