How does the home delivery work?
When purchasing items from Svenskt Tenn's webshop, you can choose to have your order delivered to you at home with UPS or Budbee.
Can I choose where to pick up my order?
Yes, you can choose delivery point before you make the final payment.
How long will it take before my order arrives to Svenskt Tenn on Strandvägen 5 if I have chosen in store pick-up?
If you place your order before 12:00 pm, it will be available for pick-up in the store the next business day after 10:00 am. You will receive a notification when your order is available in the store. Remember to bring valid identification.
Can someone else pick up my items if I chose "Collect in store"?
Any person who collects your package needs to be able to show the identification of the recipient of the order.
What is the expected delivery time when I shop online?
The delivery time is usually one – three workdays when the product is delivered in Sweden and you have provided us with your cell phone number. If you haven´t provided us with your cell phone number delivery might take up to two days longer.
Can I order delivery to a different name or address?
Yes, with the exception of invoice customers when products only can be shipped to your registered address.
What happens to products not collected?
We cannot be held responsible for products not collected within a reasonable timeframe. If the product is not collected and instead returned to us, it is returned at your risk. We are not responsible for the product after it has been returned to us. Hence it is important that you collect your product even if you have changed your mind. We charge a fee, corresponding to our costs for freight, return freight and handling, in case the parcel is not collected.